Epic Go-Live Support

Epic Go-Live Support provides on-site and virtual assistance to hospital staff during the critical system launch phase. Experienced consultants offer real-time troubleshooting, workflow guidance, and personalized training to ensure a smooth transition, minimize disruptions, and enhance user confidence in using Epic.

Go-Live Support ensures a successful Epic implementation by reducing system-related disruptions, improving staff productivity, and ensuring that billing, patient care, and clinical workflows are uninterrupted. It helps hospitals avoid common errors that can result in lost revenue, compliance risks, or operational inefficiencies.

Revigate provides comprehensive support, including at-the-elbow training, real-time troubleshooting, issue resolution, workflow optimization, and system stabilization. Our experienced consultants work across departments, from clinical areas to patient access and billing to ensure a seamless transition.

The duration of Go-Live Support depends on each hospital’s needs. Support usually lasts between 2-6 weeks, with extended post-Go-Live stabilization services available if additional optimization and troubleshooting are required.

Revigate consultants provide tailored at-the-elbow training, ensuring that hospital staff are equipped to use Epic confidently. We also deliver customized reference guides and real-time coaching to support adoption throughout the Go-Live phase.

Revigate’s consultants are available virtually to provide immediate troubleshooting and system issue resolution. We collaborate with hospital IT teams and Epic specialists to resolve problems quickly and keep hospital operations running smoothly.

Yes, Revigate provides post-Go-Live stabilization services, including ongoing system optimization, charge capture validation, reporting enhancements, and process improvement recommendations to ensure long-term success with Epic.

Revigate’s Go-Live Support stands out due to our deep expertise in Epic implementations, real-world healthcare experience, and hands-on approach. We employ healthcare revenue cycle and IT experts, and even former Epic employees. Plus, we customize support to each hospital's unique workflows, ensuring maximum system utilization and operational efficiency from day one.

Yes, our consultants are experienced in specialized Epic modules, including Epic Phoenix for transplant management and Epic Beacon for oncology services. We provide tailored Go-Live Support to ensure these modules are configured and used effectively.